The Role of Artificial Intelligence in Government Services: A Systematic Literature Review

Artificial intelligence (AI) technology has become a significant factor in the transformation of government services around the world. AI has opened up new opportunities for governments to improve their effectiveness, efficiency, and responsiveness in providing services to the public. This study aimed to conduct studies in order to conduct an in-depth review of the role of artificial intelligence in government services. Literature search efforts are carried out by searching on search engines using certain keywords. Articles that match the inclusion criteria are reviewed in depth. AI has become a powerful tool for governments to improve public services, administrative efficiency, and better decision-making. The use of AI in government enables fast data processing and accurate analysis, increases the efficiency of public services, strengthens oversight and law enforcement, and supports strategic planning. However, the challenges that need to be addressed, including data privacy, ethics, and public trust, must be looked at carefully.


Introduction
In the ever-evolving digital era, artificial intelligence (AI) technology has become a significant factor in the transformation of government services around the world.AI has opened up new opportunities for governments to increase their effectiveness, efficiency, and responsiveness in providing services to the community (Reis et al., 2018).Governments routinely collect and manage large volumes of data, including demographic, economic, and social data.The use of AI in government enables faster and more accurate processing and analysis of data.With algorithms and machine learning techniques, AI can identify hidden patterns and trends in data, providing valuable insights for government decision-making.AI also plays an important role in increasing the efficiency and responsiveness of public services (Hung et al., 2006).AI-based chatbot systems can be used to provide information and assistance to the public quickly and effectively (Lamberti et al., 2014).People can ask questions, report problems or ask for help through the AI platform, which is available 24/7.This reduces waiting times and frees up human resources to focus on more complex tasks.In addition, AI can assist in processing licensing applications, paying taxes, or processing other administrative documents more efficiently, reducing bureaucracy and increasing et al., 1999).With accurate, real-time data analysis, governments can predict future trends, identify pressing issues, and take appropriate action.For example, AI can help in better transportation planning, environmental monitoring, or the development of public policies.Decisions based on data and AI insights can help governments reduce risk, increase efficiency, and better meet societal needs (Wirtz et al., 2018).This study aimed to conduct studies in order to conduct an in-depth review of the role of artificial intelligence in government services.

Methods
The literature search process was carried out on various databases (PubMed, Web of Sciences, and Google Scholar) regarding the potential of Artificial Intelligence in Government Services.The search was performed using the terms: (1) " Artificial Intelligence " OR " Government Services " OR" AI for government" OR" Artificial Intelligence in Government Services " AND (2) " Artificial Intelligence " OR " Government

The use of artificial intelligence in government decision making
The use of artificial intelligence (AI) in government decision-making has become an important aspect of transforming government services in the digital era.AI enables governments to collect and analyze data quickly and provides valuable insights for more informed decision-making (Mikhaylov et al., 2018).AI can analyze large and complex amounts of data with more accuracy and depth than traditional methods.
Using machine learning techniques and intelligent algorithms, AI can identify patterns, trends, and relationships that humans might miss.This allows governments to make decisions based on solid evidence and data (Bughin et al., 2018).
AI can be used to predict future outcomes based on the analysis of historical data and trends (Hinings et al., 2018).For example, governments can use AI to predict economic developments, demographic changes, or the impact of certain policies.This information enables the government to make proactive decisions and take appropriate actions in the face of upcoming changes (Gobble, 2018).With the help of AI, governments can efficiently optimize their resource allocation.AI can analyze financial data, budget data, and performance data to assist governments in making wise decisions about the use of public resources.This allows the government to allocate funds and resources appropriately, reduce waste, and increase efficiency (Matthias et al., 2017).AI can assist governments in identifying potential risks and making appropriate decisions based on risk analysis (Heavin et al., 2018).By leveraging AI, governments can predict potential losses, environmental hazards, or security threats.This allows the government to take the necessary precautions and reduce the negative impacts that may occur (Westerman et al., 2014).
AI can provide valuable insights into the public policy-making process.By analyzing social, economic, and environmental data, AI can help governments understand people's needs and preferences.This allows the government to design policies that are more inclusive, have a positive impact, and are in accordance with community needs (Sanchez et al., 2018).

Improving public services through artificial intelligence
The use of artificial intelligence (AI) in public services has brought about significant changes in the way governments interact with society (Demirkan et al., 2018).AI enables the development of chatbots and virtual assistants that can provide assistance and support to communities automatically (Kostin, 2018).(Jarrahi, 2018).

Conclusion
In the digital age, AI has become a powerful tool for governments to improve public services, administrative efficiency, and better decision-making.
The use of AI in government enables fast data processing and accurate analysis, increases the efficiency of public services, strengthens oversight and law enforcement, and supports strategic planning.
However, the challenges that need to be addressed, including data privacy, ethics, and public trust, must be looked at carefully.With wise policies and a responsible approach, AI can become a powerful tool for achieving more effective, transparent, and responsive governance.
the digital era that continues to grow,