Ma’rup, Muhammad, Tobirin, and Ali Rokhman. “Utilization of Artificial Intelligence (AI) Chatbots in Improving Public Services: A Meta-Analysis Study”. Open Access Indonesia Journal of Social Sciences 7, no. 4 (June 5, 2024): 1610-1618. Accessed December 21, 2024. https://journalsocialsciences.com/index.php/oaijss/article/view/255.